Shipping policy

Shipping Costs

Free Shipping: We offer free shipping on all orders.

No additional fees: No additional taxes or custom fees will need to be paid.

 

Shipping Range

  • Delivery Area: We currently ship within United Kingdom.

 

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 3 PM London time (GMT) will be processed the same day; those placed after will be processed the next business day.

  • No Shipping Days: Orders are not processed on weekends or public holidays.

 

Delivery Time

Estimated Delivery: Orders typically arrive within 5-7 days, Monday to Friday, after processing, depending on the destination.

 

Shipping Process

  • Courier Services: We use Royal Mail for all shipments.

  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

 

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

 

Returns

Returns Policy: For detailed return instructions, please refer to our Return & Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@vilamora.com

  • Phone: +447458114070

  • Contact Form: Contact

  • Address: 2 Frederick Street, London, WC1X 0ND, United Kingdom

  • Customer Service: Monday to Friday 08:00 am to 16:00 pm (GMT).