Shipping policy

⚠️SHIPPING NOTICED
Due to higher order volume and the holiday season inside our warehouse, processing and delivery times may be longer than usual.

We appreciate your patience and understanding while we process your order. Tracking details will be provided as soon as your package has been shipped.


Shipping Costs

Free Shipping: We offer free shipping on all orders.

No additional fees: No additional taxes or custom fees will need to be paid.

Shipping Range

  • Delivery Area: We currently ship within United Kingdom.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 3 PM London time (GMT) will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5-7 days, Monday to Friday, after processing, depending on the destination.

Shipping Process

  • Courier Services: We use Royal Mail for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Return & Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@vilamora.com
  • Phone: +447458114070
  • Contact Form: Contact
  • Address: 2 Frederick Street, London, WC1X 0ND, United Kingdom
  • Customer Service: Monday to Friday 08:00 am to 16:00 pm (GMT).