Shipping policy
Free Shipping: We offer free shipping on all orders.
No additional fees: No additional taxes or custom fees will need to be paid.
Shipping Range
- Delivery Area: We currently ship within United Kingdom.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 3 PM London time (GMT) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 5-7 days, Monday to Friday, after processing, depending on the destination.
Shipping Process
- Courier Services: We use Royal Mail for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Returns Policy: For detailed return instructions, please refer to our Return & Refund Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Store Name: Vila Mora
- Email: support@vilamora.com
- Phone: +447458114070
- Contact Form: Contact
- Customer Service: Monday to Friday 08:00 am to 16:00 pm (GMT).