Cancellation Policy

At Vila Mora, we understand that sometimes plans change. To provide a smooth experience, we allow order cancellations under specific conditions. Please read the details of our cancellation policy carefully below:

Cancellation Window

You can cancel your order within 1 hour of placing it.

Time of Cancellation	Outcome
Within 1 Hour	Order is cancelled, and a full refund is issued to your original payment method.
After 1 Hour	Cancellation is no longer possible as the order has already been processed.

What Happens After the 1-Hour Window?

Once the 1-hour cancellation period has passed, orders cannot be cancelled. If you no longer wish to keep your item, you may still return it once it has been delivered. Please refer to our Refund Policy for further instructions regarding returns and refunds.

How to Request a Cancellation

To cancel your order within the 1-hour window, please:

Email us immediately at support@vilamora.com with your order number and cancellation request.

If your request is within the allowed time, you will receive a confirmation email, and your refund will be processed promptly.

Refund Process for Cancellations

Approved cancellations are refunded to your original payment method.

Refunds typically take 10 business days on average but may take up to 20 business days during peak times.

You will receive a refund confirmation email once your cancellation has been processed.

Questions or Assistance

If you have any questions regarding this policy or need help with your order, feel free to contact us, we respond within 24-48 hours:

Phone Number +447397950613

E-mail Address support@vilamora.com

Opening hours: 08:00 to 16:00 (GMT+1), Monday to Friday.

Legal Information

Shop Name  Vila Mora

Legally Managed By  ELEVATE GLOBAL ENTERPRISES LTD

Company Number 16109327

Physical Address 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom

Thank You for Choosing Vila Mora

We appreciate your trust in us and are here to ensure your shopping experience is seamless. If you need to make changes to your order, don’t wait—reach out to us within the 1-hour window!