Payments Policy
At Vila Mora, we aim to provide a smooth, secure, and transparent payment experience for all our customers. This policy explains the payment methods we accept, when payments are processed, and what you need to know about your transactions.
Accepted Payment Methods
We accept a variety of trusted and secure payment options to ensure your convenience:
| Payment Method | Details |
|---|---|
| Credit/Debit Cards | Visa, MasterCard, Maestro and American Express are accepted. |
| Shop Pay | Accelerated checkout for a faster, seamless experience. |
| Apple Pay & Google Pay | Available for customers using compatible devices and browsers. |
| Bank Transfers | Available upon special request. Contact us for further details. |
Currency
All transactions on our website are processed in GBP (British Pounds).
If your card or payment method uses a different currency, your bank or provider will handle the conversion at their exchange rate.
Payment Processing
Payments are processed immediately when you place your order.
You will receive an order confirmation email once your payment has been successfully processed.
If the payment fails or is declined, the order will not be processed, and you will be notified immediately to try again or use a different payment method.
Security and Privacy
We take your payment security seriously. Here’s how we keep your transactions safe:
All payments are encrypted and processed through secure third-party payment gateways.
Vila Mora does not store credit card details or any sensitive payment information.
Our website uses SSL encryption to protect all data transmissions.
Taxes and Fees
All prices listed on our website include applicable taxes unless otherwise stated.
For international orders, customers are responsible for any customs duties or import taxes imposed by their country.
Failed or Declined Payments
If your payment is declined:
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Check that your payment details are correct.
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Ensure sufficient funds are available in your account.
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If the issue persists, contact your bank or payment provider for further assistance.
For any unresolved payment issues, please reach out to our support team at support@vilamora.com for assistance.
Refunds for Payments
Refunds are processed to the original payment method used at checkout.
For details on refunds and processing times, please refer to our Refund Policy
Questions or Assistance
If you have any questions regarding payments or need help completing a transaction, our support team is here to assist you within 24-48 hours:
Phone Number +447397950613
E-mail Address support@vilamora.com
Opening hours: 08:00 to 16:00 (GMT+1), Monday to Friday.
Legal Information
Shop Name Vila Mora
Legally Managed By ELEVATE GLOBAL ENTERPRISES LTD
Company Number 16109327
Physical Address 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom